Purechecks.com – The top source for personal checks, business checks, and cheap checks!
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FAQ

  1. Should my bank make changes, will my checks from PureChecks.com be updated?
  2. What is an MICR Specification Sheet and what is it used for?
  3. Is it possible to add additional information to my checks such as my driver's license, phone number, or other useful information?
  4. How can I found out the status of my order or orders?
  5. I only received part of my order or I received more then one package, why is that?
  6. Is it possible to contact PureChecks.com about check printing directly?
  7. How long will it take to receive my order?
  8. I am experiencing errors on the PureChecks.com website. Is there some way I can still place an order?
  9. Can I use any browser to order checks from PureChecks.com or do I need a specific one?
  10. I experienced an error while ordering checks on PureChecks.com. What should I do?
  11. What type of credit card can I use to place my order at PureChecks.com?
  12. Will I receive a confirmation e-mail or notification after I place my order?
  13. I would like to place my order by mail. What information do you need to be mailed to you?
  14. Should I need to make a return what is the PureChecks.com return policy?
  15. What if I just opened a new account, can I still order business checks?
  16. I have no personal checks left. How can I place an order with you?
  17. Will my check ever be rejected because it was not printed by my bank?
  18. Will my bank ever refuse to cash my checks if they are printed by PureChecks.com?
  19. I placed an order online at PureChecks.com. Can I cancel that order?
  20. What happens if the Post Office is un-able to deliver my checks and sends them back to you?
  21. Should there be a problem with my order, is there a time limit I need to notify you in?
  22. I paid by check/electronic check and the payment was refused or returned. What happens now?

  1. Should my bank make changes, will my checks from PureChecks.com be updated?
  2. Our system's database should update your checks automatically. You can confirm changes by calling us. The database is updated frequently so you should not have to make changes regularly. Should you need an MICR Specification Sheet to make changes with, we will be glad to help you obtain one..
  3. What is an MICR Specification Sheet and what is it used for?
  4. The MICR Specification Sheet gives the printer the exact spacing and numbers for business and personal checks. The MICR Specification Sheet allows printed checks from PureChecks.com to be scanned properly for your financial institution. You can obtain an MICR Specification sheet from the local branch of your bank. Our helpful customer services representatives will be happy to walk you through the process of obtaining and filling out an MICR Specification Sheet..
  5. Is it possible to add additional information to my checks such as my driver's license, phone number, or other useful information?
  6. Absolutely. You will notice on the check order form there are two additional lines. These lines are marked four and five. You may use these lines to add any additional information you would like to add to your checks. We suggest that you limit the amount of personal information you include on your checks. Should the check cashier need more information to cash your check you can always write this information on the check. Limiting the amount of information you provide on a check is recommended for your safety and personal financial protection. Never include your social security number on your checks..
  7. How can I found out the status of my order or orders?
  8. Checking the status of your order is easy. Simply locate the 'Order Status' button on PureChecks.com. Once you have logged into your account you will be able to view the status of all your orders. Should you need to check the status of your order while you are away from your computer or internet you can always call our toll free number at 1-877-299-8263. The PureChecks.com customer service Representative should be able to assist you with the status of your order or any questions you may have pertaining to your order..
  9. I only received part of my order or I received more then one package, why is that?
  10. Each package contains a box of checks and accessories. These packages are mailed out separately however they are all mailed on the same day. In some cases customers will receive boxes on different days. You should always receive your complete order with in five days of the first package. If you have not received your full order and it has been five days since you received your first package please call our customer service number. If you have additional questions you can also call us toll free at 1-877-299-8263..
  11. Is it possible to contact PureChecks.com about check printing directly?
  12. Our toll free customer service line is available Monday through Friday, 9AM-5PM CST. Our helpful customer service representatives are there to assist you with placing an order or any questions you may have on a current or future order. If you would like to contact us outside our normal business hours you may also e-mail us at info@purechecks.com Our toll free customer service number is: 1-877-299-8263.
  13. How long will it take to receive my order?
  14. Check Shipping Method: From Date Order is Placed From Date Order is Shipped
    Check Shipping Method: From Date Order is Placed From Date Order is Shipped
    Bulk Mail to Continental U.S.: 2-3 weeks 12-21 business days
    Bulk Mail to AK, HI, VI, PR: 3-4 weeks 12-21 business days
    Priority Mail to Continental U.S.: 6-10 business days 6-10 business days
    Priority Mail to AK, HI, VI, PR: 6-10 business days 6-10 business days
    .
  15. I am experiencing errors on the PureChecks.com website. Is there some way I can still place an order?
  16. Most likely you are experiencing a problem due to an out of date browser. Our website platform works best on Internet Explorer 3.0. If you need to update your browser you can visit the Internet Explorer website at: http://www.microsoft.com/windows/ie/previous/default.mspx . We also have found the firefox browser works well. If you do not have firefox or would like to update your firefox browser you can visit them at: http://www.mozilla.org/products/firefox/ . If you are still having issues you can contact via e-mail at info@purechecks.com or call our toll free customer service line at 1-877-299-8263.
  17. Can I use any browser to order checks from PureChecks.com or do I need a specific one?
  18. If you are using Internet Explorer or Netscape you should have version 3.0 or higher installed. Updating your browser will insure that you experience the PureChecks.com store at optimal performance. PureChecks.com website is designed to work with Internet Explorer, Firefox, Mozilla, and Netscape. You should always update your browser and make sure that your browser's features are enabled. Cookies must be enabled on your browser to place an order because our servers use cookies to retain information about your check order..
  19. I experienced an error while ordering checks on PureChecks.com. What should I do?
  20. To avoid a duplicate check order or charge to your credit - debit card you should contact our customer service department. You may call our toll free number at 1-877-299-8263 to speak with a live representative between 9AM and 5PM CST Monday through Friday. If you need to contact us outside normal business hours you can always e-mail us at info@purechecks.com. You should receive an e-mail response with in 24 hours..
  21. What type of credit card can I use to place my order at PureChecks.com?
  22. PureChecks.com currently accepts Visa, MasterCard, Discover, and American Express. If you have a debit card with a Visa or MasterCard logo you can use it place your order as well..
  23. Will I receive a confirmation e-mail or notification after I place my order?
  24. Once you place an order through our systems we will then send you out a confirmation e-mail. This e-mail will contain vital information such as your order number and order confirmation number. It will also contain other details pertaining to your purchase. Please save this e-mail for future reference or print this e-mail for your records. Should you need to call our customer service department you will be asked for your order number. Having this e-mail will provide you with the right information to give our representatives. If you do not receive an e-mail after placing an order please call us at 1-877-299-8263 or e-mail us at info@PureChecks.com. .
  25. I would like to place my order by mail. What information do you need to be mailed to you?
  26. You may order personal checks and or laser checks by mail by sending the following items to our offices: a Deposit slip for your current supply of checks, a Voided Check also from your current supply, an order form, and payment in check form made out to PureChecks.com. Please double check your order form and payment to make sure all the necessary items are filled out. This will insure that your order is processed quickly and accurately..
  27. Should I need to make a return what is the PureChecks.com return policy?
  28. All non-custom orders can be returned within 21 days of their purchase. Keep in mind PureChecks.com charges a 25% restocking fee for all non-custom order returns. There will be no refunds made for shipping charges either to the customer or returning to PureChecks.com. For custom orders we may issue a refund for defective items at our discretion. Any typographical errors submitted through the web ordering system is the responsibility of the customer. Should we choose to refund your custom order there will be a 25% restocking fee applied to that refund. Custom orders are also subject to our shipping payment policy. All custom order shipping is the responsibility of the customer either to or from our shipping center. Should a product be refused or not forwarded to an address the customer is still responsible for all shipping charges, to and from our facility. There will be no refund or partial refund for any shipping charges..
  29. What if I just opened a new account, can I still order business checks?
  30. Your bank should provide you with a few temporary checks when you open a new account. If you did not receive these you should make a request for them. The temporary checks will be printed with your bank's routing number as well as your account number. You will need two checks to place your order. The first check will be used as a model and should be voided out. The second check you will need to use for payment to PureChecks.com. Make the second check out for the total amount of your order and submit it with your voided check and complete order form. If your bank did not provided you with pre-printed temporary checks after you have requested them please call our customer service number for more information on placing your order..
  31. I have no personal checks left. How can I place an order with you?
  32. You should be able to request a set of temporary checks from your bank. These checks should have your routing number and account number printed on them. Send one voided check with your order along with a check for the order total payable to PureChecks.com. Be sure to include your order form as well. You may also send a canceled check as a model and use a temporary check to pay for the order total. You may be able to request a canceled check from your bank if they do not automatically send them to you..
  33. Will my check ever be rejected because it was not printed by my bank?
  34. No. Banks typically never print their own checks. Banks take orders for checks and send the orders to a partnered printing company. PureChecks.com is designated as a check printing company, like all other check printing companies we follow exact specifications when printing checks and other financial goods. Our laser printer process prints checks that meet the highest expectations and specifications set out by the American National Standards Institute (ANSI). .
  35. Will my bank ever refuse to cash my checks if they are printed by PureChecks.com?
  36. No. PureChecks.com is the same as any other qualified check printing company. We meet standards set out by the American National Standards Institute and our laser printing meets and exceeds these standards. Your bank cannot refuse to honor checks printed by PureChecks.com..
  37. I placed an order online at PureChecks.com. Can I cancel that order?
  38. You may cancel orders made by our website if the item has yet to be printed. Keep in mind that even if you cancel an order you will still be charged a service charge of $5.00 per line item. Once the order has been printed you may choose to cancel it. You will only be refunded for the shipping charge of the order and you will still be charged a $5.00 service charge..
  39. What happens if the Post Office is un-able to deliver my checks and sends them back to you?
  40. What if my address was misprinted on the box -- what happens then? Should your checks be returned to our shipping facility, we will contact you immediately via phone or email. You can then arrange to have your checks redelivered to you at a charge of $4.50 per box of checks..
  41. Should there be a problem with my order, is there a time limit I need to notify you in?
  42. If there is a problem with your ordered items you have up to 90 days from the date of the order to contact PureChecks.com. Keep in mind that is 90 days from your order date not from the date you received your order. Please contact us as soon as possible if you have not received your order in a reasonable amount of time. Once you do receive your order you should check all the items carefully to make sure everything you order is within the package. Should you notice any problems with your order, please contact us at info@PureChecks.com or by calling our customer service line within 90 days from the date that you place your order. After 90 days, we are no longer responsible with any problems concerning your order..
  43. I paid by check/electronic check and the payment was refused or returned. What happens now?
  44. Should your payment be returned or rejected your e-check will be re-submitted for payment. We will also add the maximum return fee allowed by law. PureChecks.com works with all law enforcement to prosecute fraudulent transactions to the fullest extent allotted by law..
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